Last week I had a chance to attend the eClinicalWorks Health Center Summit. This event brings together the FQHC users of the eClinicalWorks product. You may remember Colin reporting on the eClinicalWorks Enterprise Summit which brings together some of the largest eClinicalWorks customers. Between the two events, you can see that eClinicalWorks is hard at work leveraging AI across all of their solutions along with launching their users into the agentic AI future.
Plus, at this year’s Health Center Summit, they announced a new product called healowIQ. Below you’ll find some of the big announcements and perspectives eClinicalWorks shared at the event along with additional commentary. Plus, we did a short video with eClinicalWorks to learn more about the healowIQ product launch.
Navani is one of the best showman when it comes to user conferences. So, his keynotes are always enjoyable and interesting. Kudos to him and the team for achieving such massive results. Amazing to think that 380M+ visits annually go through eClinicalWorks.
I love that Navani pointed out that AI is happening now and also is going to be even more impactful in the future. As we hear at a lot of events these days, the AI we have today is the worst it will ever be and it’s already making an impact. I’m particularly interested in the agentic ecosystem idea which you’ll see later in this article.
One of the biggest announcements coming out of the eClinicalWorks Health Center Summit was a new product called healowIQ. Watch the video above to learn more about this new product. It’s a tool that provides peer reviewed evidence to clinicians at the point of care. Clinicians can search the peer reviewed medical evidence or healowIQ will also leverage the data from the EHR to help clinicians access the best evidence possible for that patient.
As someone who loves a good pun, how can you not love the HackAIthon name? It’s amazing to see them embracing AI and enabling their team to really learn how it can help in their product. Reminds me a bit of the 20% Google program where their employees could work on whatever they want for 20% of their day. It led to Gmail. More importantly, you have to build the culture of your product and if you don’t give your team time to explore outside their day to day, then they can’t know what other AI solutions could improve the product.
Even more amazing was that Girish and his co-founder Sam participated in it as well. That illustrates part of the shift that’s happening with software too.
As one FQHC at the event told me, the future of phone calls for medical practices is going to be the AI bot answering the call. That’s happening in every industry and needs to happen in healthcare too. It’s impressive what healow Genie can do with the deep integration with eClinicalWorks too. The examples were fascinating to listen to as well when you see how patients truly interact with the bot and how it handles those challenges.
This share got some kickback from people on social media. Just to be clear, AI has the potential to impact every area of healthcare. However, it needs to be done thoughtfully and effectively. And AI isn’t always the best solution. However, done right I think it will impact every area of healthcare.
You all know how much I love the AI Medical Scribe/ambient clinical voice space. No surprise that I was intrigued by all of the things that Sunoh.AI is adding. Although, it still really feels like we’re just getting started with what will be possible.
The impact of AI medical scribes is so clear to me. Study after study shows the difference. Plus, you can just feel it when you talk to the users of it.
Fax and documents are still a reality in healthcare and I agree with Navani that they’re not leaving healthcare anytime soon. Great to see eClinicalWorks automating this for users.
I’m not sure most people in the room processed what was being shared when Navani showcased their AI Workbench. Essentially, it’s an agentic AI platform that can do a wide variety of things. The demo of the AI workbench navigating the payer website for a prior auth is a good one. It’s going to be really interesting to see what workflows are improved wtih AI workbench. I expect it will take some time and learning for users to appreciate the possibilities. Plus, I’m interested to see how resilient the tech will be long term. For example, what happens when a payer’s website changes? I’m sure that reliability will improve over time. However, having a full agentic AI platform available in the EHR is a big deal.
We’ve heard about PRISMANet before, so that wasn’t much of a surprise. It was impressive that eCW is getting that many users on it. Navani noted that getting the rest on PRISMANet is about the users needed to choose to accept the agreement. I like they’re goal of getting everyone on it by National Conference. We’ll be back in the Fall with an update I’m sure.
As far as the FHIR based integrations, those are some big numbers. I’d be interested to know more details about what FHIR apps are really shining. And what they’re able to write back to eCW.
This announcement was slightly short on details, but I do think this is the next frontier for eCW. The clinician’s inbox has become a challenge. Sure, AI medical scribes are helping with note generation. Now clinicians need help with their inbox (or jelly beans in eCW lingo). I was glad to see this mentioned and hope there’s a lot more tangible examples and solutions at National Conference.
I’ve shared this chart before, but it still wows me how many value based care efforts there are out there.
Amazing to see eCW putting together an entire platform, CIPHR, to help with value based care. I wonder if users find this helpful or overwhelming.
Many forget how important the contact center is in healthcare. In many cases, it’s the first thing a patient experiences. It’s great to see how the AI solution healow Genie is addressing many of the contact center challenges. It’s no wonder that Colin was impressed by it at the Enterprise Summit.
This was a fascinating take from a CEO on stage. I did a full video interview with him at the event, so watch for that. As we see with a lot of AI solutions, it often doesn’t reduce staff. Those staff have plenty of other things to do to help the organization. However, it removes a lot of the mundane work they were doing before.
Lots of great experiences shared from having healow Genie answer the FQHCs phone. I was particularly struck by the point that satisfaction improves if the call is answered quickly, even if it’s an AI agent. And we all know that call or text from family about something not working in the healthcare organizations we work for.
I was surprised by the list of healow Genie capabilities. It was interesting to hear how some organizations turned on all those capabilities and others just chose a few. It’s nice they had the choice though.
These findings from Sunoh.ai aren’t surprising. It’s great to see it quantified though.
A lot of these extra announcements were updates from last year’s national conference, but eClinicalWorks clearly has ambitious plans.
All in all, I enjoyed myself at the eClinicalWorks Health Center summit. They continue to push forward with their AI efforts and it’s always enjoyable to learn what’s really happening from their customers. We have a number of videos coming soon that share those customer insights. More on that soon.
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